Privacy Policy

Last updated: October 6, 2026

MounterIQ ("we," "our," "us") provides an all-in-one business management platform for TV mounting and home theater installation businesses. This policy explains what information we collect, how we use it, and your choices.

1. Information we collect

Account information: your name, business name, email address, phone number, and password (stored as a one-way hash).
Business data: clients, leads, jobs, estimates, invoices, schedules, and team details you enter into the platform.
Message data: SMS and email content, phone numbers, and timestamps for communications sent through the platform on your behalf.
Billing information: processed securely by Stripe. We never store full card numbers on our servers.
Usage data: basic analytics about how you use the dashboard.

2. How we use your information

To operate the platform: CRM, booking pages, estimates, scheduling, invoicing, and team management.
To send service communications: booking confirmations, reminders, and account notices.
To operate your account: authentication, billing, and support.
To improve the service: aggregated, de-identified analytics.

We do not sell your personal information. We do not share your clients' contact details or message content with third parties for marketing purposes.

3. SMS messaging consent

By providing a mobile number and using MounterIQ's messaging features, you consent to receive automated text messages related to your account and bookings, including confirmations, reminders, and administrative messages.

Message frequency varies based on your booking and account activity.
To opt out, reply STOP at any time. You will receive a confirmation and no further texts will be sent to that number, except as required to service your account.
For help, reply HELP or contact us at the email below.
Message and data rates may apply according to your mobile carrier plan.
Carriers are not liable for delayed or undelivered messages.

Messages to your own customers are sent under your business's messaging practices. You are responsible for ensuring you have proper consent to message your contacts.

4. Data sharing

Twilio — to send and receive calls and text messages.
Stripe — to process subscription payments. Customer payments go directly to your own connected Stripe account; MounterIQ never holds your money.
Hosting providers — to run our servers and databases.
Legal compliance — if required by law or valid legal process.

5. Data security

We use industry-standard measures including encrypted connections (HTTPS/TLS), hashed passwords, and restricted server access. No method of transmission over the internet is 100% secure, but we work to protect your data.

6. Data retention and deletion

We retain account and business data while your account is active and for 90 days after cancellation, during which you may export your records. You may request deletion of your personal data at any time; verified requests are honored within 30 days, subject to legal retention obligations.

7. Your choices

Update your business and account information anytime in the dashboard.
Opt out of non-essential texts by replying STOP.
Cancel your subscription anytime; service continues through the paid billing period.

8. Children

MounterIQ is a business service and is not directed at children under 13.

9. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email or dashboard notice. Continued use after changes take effect constitutes acceptance.

10. Contact us

Questions about this policy? Email us at moremiamicustomers@gmail.com.